Etiquette & Cancellation Policy - Reading - Elle Salon

Welcome to Haircare & Body with Crystal

Thank you for choosing Haircare & Body with Crystal as your preferred salon in Reading. We are committed to providing exceptional services and a delightful experience for all our valued clients. Our team of highly skilled hair and beauty experts is dedicated to helping you look and feel your best.

Salon Etiquette

At Haircare & Body with Crystal, we strive to maintain a relaxing and welcoming atmosphere for everyone. We kindly ask our clients to adhere to the following guidelines to ensure a comfortable and enjoyable salon experience:

1. Punctuality

We value your time and that of other clients. Please arrive at least 10 minutes before your scheduled appointment so that we can ensure a prompt start. Late arrival may result in reduced service time or rescheduling.

2. Communication

Clear communication is crucial in achieving your desired results. Please feel free to discuss your expectations, preferences, and any concerns with your stylist or therapist. Our team is here to listen and provide personalized solutions.

3. Respect for Others

We kindly request that you maintain a calm and respectful attitude towards our staff and fellow clients. We strive to create a peaceful environment where everyone can relax and enjoy their salon experience.

4. Mobile Phones

To promote a tranquil atmosphere, we kindly ask that you refrain from using your mobile phones during your visit. This helps create a peaceful ambience for all clients and allows our team to focus on delivering exceptional services.

5. Children

While we love children, it is important to prioritize the safety and comfort of all our clients. Regrettably, our salon is not a suitable environment for young children. Please arrange appropriate childcare during your visit so that you can fully relax and enjoy your salon experience.

Cancellation Policy

At Haircare & Body with Crystal, we understand that unforeseen circumstances may require you to cancel or reschedule your appointment. To accommodate everyone's needs, we have a fair cancellation policy in place:

1. Notice Period

We kindly ask that you provide at least 24 hours' notice for cancellations or rescheduling requests.

2. Late Cancellations

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee equivalent to 50% of the service cost.

3. No-Shows

Failure to show up for your appointment without prior notice may result in a no-show fee equivalent to 100% of the service cost.

4. Repeated Violations

Repeated cancellations or no-shows may require pre-payment or a credit card authorization for future bookings.

5. Rescheduling

If you wish to reschedule your appointment, please notify us at least 24 hours in advance, and we will do our best to accommodate your request.

Ensuring a harmonious salon experience for all our clients is our top priority, and our cancellation policy helps us manage our schedule effectively.

Contact Us

If you have any questions or need further clarification regarding our salon etiquette or cancellation policy, please do not hesitate to reach out to our friendly team. We are here to assist you and make your salon visit as pleasant as possible.

Contact Haircare & Body with Crystal today to book your appointment and experience the finest salon services in Reading. We look forward to serving you!